Citi Group Corporate Card UK Europe MEA Operations Lead 

Hungary 

325908740

Project Management:

• Develop and maintain robust, integrated project plans in UK, Europe, MEA Cluster
• Analyze UK, Europe, MEA processes to identify risks and subsequently work with project team members to formulate recommendations
• Develop program communication in the cluster
• Provide project leadership to ensure successful delivery of projects through adherence to processes and tools, identification/management of risks and issues, facilitation of/participation in key meetings, engagement of stakeholders, and on-time completion of milestones and deliverables to meet and exceed customer expectations
• Drive process efficiency projects that drive digitalization and automation, where applicable
• Ongoing review and development of current processes to increase efficiency
• Support and lead any divestiture actions plans for corporate card in the region

Program Standard Compliance:

• Drive adherence to processes and tools across project team including performing Quality Assurance reviews to monitor compliance to standards where applicable
• Maintain policy compliance by interfacing with internal global and regional senior stakeholders, business heads, legal and compliance to retain and enhance support of the programs
• Identify any risks in the process; perform end to end process reviews

Stakeholder Management:

• Interact directly and develop strong relationships with nominated cluster business representatives and cardholders to drive compliance and as an escalation point for issue resolution
• Lead stakeholder meetings to review program status and resolve issues in order to meet target deadlines
• Participate in meetings with regional Client Account Service (CAS) managers to review and optimize program administration and track all Citi Commercial Cards action items through to completion
• Partnering with Global Corporate Card Manager in UK, Europe, MEA implementations as main contact for Supply Chain Operations (RMO) and Treasury & Trade Solutions (TTS), supporting and establishing training programs, and business list of approvers

Metrics and Reporting:

• Define and monitor key performance metrics in the cluster and respond quickly to any changes or deviations
• Prepare detailed status reports for the Cluster
• Participate in weekly/monthly/quarterly program level reporting processes and reviews, including analysis and preparation of project dashboards, metrics, and materials
• Maintain customer excellence in the region

• 6+ years of professional experience, 2+ years in similar role
• Strong written and verbal communication skills In English are critical for this position
• Bachelor’s Degree/University degree
• Ability to handle pressure and prioritize workload in a multicultural environment
• Advanced problem solving and decision-making capabilities
• Excellent analytical, financial, organizational, project and time management skills
• Flexible, able to multi-task and work in a fast-paced and stressful environment
• Able to establish relationships with and influence all levels of management
• Confident and assertive in order to influence all levels of management and escalate issues in a clear and constructive manner
• Demonstrate a sense of ownership and responsiveness and takes the initiative to drive results every day
• Proven track record of Customer Service experience
• Proficient technical skills covering all Microsoft Office products including Word, Excel, Access and PowerPoint
• People Management experience is preferred

By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Cafeteria Program
• Home Office Allowance (for colleagues working in hybrid work models)
• Paid Parental Leave Program (maternity and paternity leave)
• Private Medical Care Program and onsite medical rooms at our offices
• Pension Plan Contribution to voluntary pension fund
• Group Life Insurance
• Employee Assistance Program
• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
• Flexible work arrangements to support you in managing work - life balance
• Career progression opportunities across geographies and business lines
• Socially active employee communities with diverse networking opportunities

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