Philips Business Process Expert Configure Price Quote Channel Partners 

Germany, Hesse 

325620647

You will design and deliver effective services – lifecycle based /recurrent business model processes and capabilities for our channel partners. Co-design and delivery of services commercial channel partner Configure Price Quote (CPQ) processes and capabilities will be coordinated via Design Reference Groups. You will be leading and managing the Design Reference Groups for your respective services channel partner CPQ process & capability domains in the Services Center of Excellence. You will collaborate closely with key Process Capability Experts in the Regions/markets, Businesses and Functions.

You will create globally harmonized end- to- end services channel partner processes as the basis for existing infrastructure and ensure translation of critical new capabilities into our newly to be developed Philips Integrated IT infrastructure, PIL.

You will be a part of diverse global Services Centre of Excellence team for the services commercial processes and capabilities. You will report to the Business Process Owner (BPO) Services for Market to Order (M2O) in the Services Centre of Excellence

Your role:

• You will be responsible for services channel partner lifecycle based /recurrent business CPQ process design, build and deployment in our process framework. You will drive a deployment and continuous improvement with the Regions, Businesses and Functions,

• You will be responsible for services lifecycle based /recurrent business channel partner CPQ process and application requirements design and capabilities management in alignment with the IT product owners and business PSE teams,

• You will collect Region and Business requirements and translate them towards Business Unit capability specifics and cross Business Unit archetype capability synergies, user stories and capability design,

• You will be responsible for securing and preparing application – IT tooling Dry Runs, User Acceptance Testing and Business Go Live including test cases, script design and training of key users,

• You will facilitate Services channel partner CPQ process change, implementation, deployment and continuous improvement as part of the Design Reference Groups.

You're the right fit if:

• You have 8-10 years of international experience in services lifecycle based / recurrent business models. This includes customer engagement over multiple years lifetime with demonstrable experience in services transactional backbone – from new services introduction, portfolio - catalogue & pricing, opportunity, quotation, contract to order and fulfilment and customer success management,

• You have demonstrable experience in the domain of commercial channel partners processes,

• You have a hands-on experience with process & capability design, build, deployment, allowing for Business Unit specifics and highlight/ capture cross Business Unit synergies in the domain area of CPQ,

• You are experienced in working with scrum teams to bridge between the business and technical teams,

• You have experience with Salesforce, Conga CPQ, Sales Cloud, Service Cloud and SAP- Hybris integrations,

• You have strong interpersonal, leadership, communication and stakeholder management skills. You are self-starter who takes initiative, values impact over effort and is motivated to drive performance,

• Fluent in English speaking and writing, other languages are a plus.

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