Honeywell Lead Customer Experience Specialist German 

Italy 

32539790

Call taking (external & internal customers) and Email handling (external &internal customer);

Case – Work Order – Service Appointment creation in Salesforce, depending on the issues specificity, after checking contract details and entitlements.

Service Appointment dispatch & re-scheduling for Field Service Professionals.

Field Service Professionals schedule monitoring (acceptance expiration, overlaps, rejected Service Appointments);

Customer Portal cases monitoring, and monitoring of Field Service Professionals generated cases.

Ensures country specificities are respected (as the case may be)

German minimum B2+ preferred C1 – main language

English – secondary language

Microsoft Office suite

Strong communication skills (both written and verbal)

Analytical and Problem-solving skills

Team player

Detailed oriented, good organizer, teamwork, multitasking, good reporting skills, customer oriented.

Experience in Customer Support is a plus.

Technical knowledge or understanding is nice to have but not mandatory.

Salesforce knowledge is a plus but not mandatory.

Competitive Salary regularly increased based on your performance.

25 vacation days per year, plus extra days off for life's special events

We provide meal vouchers.

Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers).

Medical Insurance Plan paid by the company.

Recognition & referral bonus programs.

Comprehensive induction, ongoing training, and development to set you up for success.

In-house and external learning platforms (Udemy) to continue to expand your skills.

Work experience opportunities to help you grow your career with us.

Global employee networks to help you connect and group.

Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters.

Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private, and confidential environment.

Frequent Employee Engagement activities fostering an inclusive and diverse work environment.

3 + 2 hybrid work arrangement to support your work-life balance.

A culture that fosters inclusion, diversity, and innovation in an international work environment

Market specific training and ongoing personal development.

Experienced leaders to support your professional development