SAP Mid 24/7 Cloud Operations Engineer 

Bulgaria, Burgas 

324945405

Responsibilities:

• Perform Service/System monitoring and Event Management
• Perform Incident Management with low to moderate complexity and ensure customer SLAs are met
• Execute predefined actions (Recommended Actions) to resolve incidents
• Escalate major issues to the BTP Cloud Engineering or Development teams
• Drive customer communication during critical events
• Perform proactive Problem Management
• Participate in Continuous Improvement activities
• Engage in a cross-functional collaborative environment
• Work in a shift-based model:
  • 2 day shifts from 07:00 AM to 19:00 PM
  • 2 night shifts from 19:00 PM to 07:00 AM
  • 4 days off

What you bring:

• BSc or MSc degree in Computer Science or related technical field is a plus. We encourage candidates from all academic backgrounds to apply.

• Essential knowledge and 3+ years professional experience in cloud platforms, cloud infrastructure and cloud technologies
• Critical thinking and the ability to work efficiently in emergency situations
• Experience in monitoring, analyzing, and solving problems in a cross-functional environment
• Excellent communication skills
• Fluency in English

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