Job Summary:
To position itself to meet the requirements of continuing rapid business growth and future market development, West Pharmaceutical Services have developed a transformation strategy of standardization, simplification, and centralization of global accounting operations. In accordance with that strategy, we have established a Global Financial Centre of Excellence in Dublin, Ireland. Reporting to, and working closely with the Senior Manager,Global Credit and Collectionsin this role you will support the GFS Credit & Collections departmentin the delivery of assigned accounts receivable activities.
Essential Duties and Responsibilities:
- Deliver timely and accurate performance against assigned accounts receivable activities
- Review and action of VFX3 to ensure correct accounting of billing documents
- Sending of requested finance documents (invoices, credits, statements etc.) to internal & external customers
- Process manual invoice and credit transactions as required
- Upload invoices onto customer portals
- Resolution of customer queries
- Support daily cash applications when needed
- Ensure relevant SLA’s and KPI’s are achieved
- Liaise closely with Credit Risk, Collections and Cash Applications teams
- Escalate issues timely in accordance with escalation policy
- Complete adhoc duties as and when required
- Flexibility around working hours during peak periods e.g. month end and holiday seasons
- People:
- Promote customer goodwill through a professional interface and relationship building
- Control environment:
- Support key controls and audit compliance activities in relation to the credit and collections function, while ensuring integrity and compliance at all times
- Process, technology and service:
- Proactively identify process improvement opportunities and work collaboratively with the C2C Leadership team on their implementation
- Support deployment of SAP 4 Hana and other systems to garner greater efficiency within the global cash applications function
Basic Qualifications:
- 1+ years of relevant accounts receivable experience
- Previous Shared Service Centre experience with multinational publicly quoted company
Preferred Knowledge, Skills and Abilities:
- Fluency in a second European language is desirable
- Third level relevant qualification an advantage
- Excellent communication skills
- Global (USA, Europe, Asia Pacific and Latin American) experience an advantage
- Proficient in MS Office applications
- Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
- Able to comply with the company’s safety policy at all times
Travel Requirements:
- A limited amount of travel may be required in the transition phase