Ebay Senior Manager- Buyer Experience 

United Kingdom, England, London 

324740752

What you will accomplish...

• Work with the Head of Buyer Experience to develop the Buyer strategy to drive outstanding buyer experiences for customers that aid retention.

• Program Management: Own the execution of buyer-focused programs, ensuring alignment with overall Buyer Experience goals and driving measurable outcomes.

• Innovative Initiatives: Partner with the wider team to Identify and develop new initiatives that improve the buyer experience and develop long-term loyalty.

• Strategic planning: play a role in preparation and conceptualisation for annual planning processes.

• Cross-Functional Collaboration: Work closely with Global teams including marketing, product, and market teams to ensure initiatives are integrated into broader company strategies and effectively communicated to buyers.

• Performance Analysis: Monitor and analyze the performance of initiatives, using data-driven insights to refine strategies and improve outcomes. Define and build out ways of working with partner teams to implement the 2025 strategy for Buyer Experience.

• Be the customer for the UK and Global teams, with a deep understanding of all markets, especially the UK.

What you will bring ...

• Proven experience in a senior management role within a Buyer Experience or merchandising environment.

• Demonstrated ability to work cross-functionally and influence partners across levels.

• Familiarity with CRM, Product functions.

Skills required:

• Excellent communication and presentation skills.

• Analytical and strategic problem solver

• Highly collaborative

• Comfortable working within a highly matrixed environment

• Strong stakeholder management

• Able to deliver at pace

• Comfortable with and able to work through ambiguity in order to drive clarity and direction

• Ability to maximise AI tools and technologies to improve customer experience and operational efficiency.

• Adaptability and a proactive approach to evolving business needs and market trends.

• Proficiency in data analysis and results focused decision-making to support Buyer Experience.