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Wix Customer Care Expert - English Speaker Evening Shift Ireland, Dublin 324704772
21.07.2024
- Provide care to our users through calls, chats and email
- Get to know each user’s business goals, uncover their needs and help guide them through their journey, providing advice regarding their sites and businesses
- Help them solve problems while exposing additional ways they can achieve their goals and succeed online
- Analyze user behaviour, content suitability and relevance to determine their effect on user satisfaction
- Develop and maintain positive customer relations and satisfaction
- Influence the way we support our users and improve it to make sure our users’ experience is the best possible
- Work with all other departments and product teams, and liaise with them about our users’ needs
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