NICE Senior Client Services Project Manager 

Brazil 

324511819

Responsibilities

• Overall responsibility throughout the project lifecycle including requirements definition, business analysis, design, implementation, testing and deployment
• Manage all project tasks including schedules, budgets, and resources, to ensure that quality solutions are delivered within time and cost constraints
• Build and manage client relationships
• Mentor staff with a hands-on approach and foster a learning and growth environment
• Actively transform business requirements into creative business solutions using existing products and new ideas that demonstrate out-of-the-box thinking
• Prepare project plan, project status reports and presentations to keep management, customers and others informed of the project status and issues

Qualifications

• Minimum of 5 years, hands-on, technology experience
• Minimum of 3 years of Contact Center software solution deployment experience
• Minimum of 2 years project management consulting experience for a software vendor
• Ability to travel 15% of the time
Mandatory fluency in verbal and written English and desirable in Spanish
• Proven experience managing several major projects involving diverse operations and technology groups
• Strong problem solving skills
• Proven ability to negotiate and influence business decisions and directions
• Excellent organizational skills
• University degree

Bonus Experience:

• Prior consulting experience
• Contact Center operational experience