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Snowflake SENIOR CLOUD SUPPORT ENGINEER - SQL ENGINE 
India, Maharashtra, Pune 
324207505

13.08.2024

As a

Ideally, you have worked in a 24x7 environment, handled technical case escalations and incident management, worked in technical support for an RDBMS, been on-call during weekends, and are familiar with database release management.

AS A SENIOR CLOUD SUPPORT ENGINEER AT SNOWFLAKE, YOU WILL:
  • Drive technical solutions to complex problems providing in-depth analysis and guidance to Snowflake customers and partners using the following methods of communication: email, web, and phone
  • Adhere to response and resolution SLAs and escalation processes to ensure fast resolution of customer issues that exceed expectations
  • Demonstrate good problem-solving skills and be process-oriented
  • Utilize the Snowflake environment, connectors, 3rd party partner software, and tools to investigate issues
  • Document known solutions to the internal and external knowledge base
  • Report well-documented bugs and feature requests arising from customer-submitted requests
  • Partner with engineering teams in prioritizing and resolving customer requests
  • Participate in a variety of Support initiatives
  • ​​Provide support coverage during holidays and weekends based on business needs
OUR IDEAL SENIOR CLOUD SUPPORT ENGINEER WILL HAVE:
  • Bachelor’s. or Master’s degree in Computer Science or equivalent discipline.
  • 5+ years experience in a Technical Support environment or a similar technical function in a customer-facing role
  • Solid knowledge of at least one major RDBMS
  • In-depth understanding of SQL data types, aggregations, and advanced functions including analytical/window functions
  • A deep understanding of resource locks and experience with managing concurrent transactions
  • Proven experience with query lifecycle, profiles, and execution/explain plans
  • Expertise in managing schedules of jobs and tasks for maximum throughput
  • Demonstrated ability to analyze and tune query performance and provide detailed recommendations for performance improvement
  • Advanced skills in interpreting SQL queries and execution workflow logic
  • Proven ability with rewriting joins for optimization while maintaining logical consistency
  • In-depth knowledge of various caching mechanisms and ability to take advantage of caching strategies to enhance performance
  • Ability to interpret systems performance metrics (CPU, I/O, RAM, Network stats)
  • Proficiency with JSON, XML, and other semi-structured data formats
  • Proficient in database patch and release management
NICE TO HAVES:
  • Knowledge of distributed computing principles and frameworks (e.g., Hadoop, Spark)
  • Scripting/coding experience in any programming language
  • Database migration and ETL experience
  • Ability to monitor and optimize cloud spending using cost management tools and strategies.
SPECIAL REQUIREMENTS:
  • Participate in pager duty rotations during nights, weekends, and holidays
  • Ability to work the 4th/night shift which typically starts from 10 pm IST
  • Applicants should be flexible with schedule changes to meet business needs