NICE Product Architect 

United Kingdom, England, Southampton 

324056955

How will you make an impact?

• Be comfortable working as part of a multidisciplinary and distributed team
• Work with minimal guidance once trained
• Be able to communicate effectively, including via phone, email, instant message and video conferencing tools
• Be comfortable communicating with customers at all levels
• Have excellent written and verbal communications in English
• Be an excellent problem solver and work under pressure
• Working from RFI, RFP documents and customer meetings to understand the customer’s existing systems and business requirements
• Participation in customer meetings and proof of concept demonstrations
• Collaborating with teams to design systems and make appropriate technology and architecture choices, considering security, scalability, compatibility and maintainability
• Reviewing and advise on generic training material on specific configurations and integrations
• Documenting system designs and communicating them effectively to Product Managers and Customers
• Working closely with NICE Architects and Product Owners to clearly describe business goals and customer requirements into product backlog items
• Assessing and reviewing technical documentation to ensure the development team create appropriate levels of product documentation.
• Provide support to Customer Support, Professional Services, Technical Pre-sales teams and Training where required

Have you got what it takes?

• Analysis and transition of customer requirements into product requirements
• Writing Clear and concise Technical Proposals, Systems and Solutions Documentation
• Designing complex systems consisting of a mix of hardware and software
• Working successfully with clients and business partners directly
• System engineering and/or system design for 3 years or more
• Ability to multitask and prioritise work
• Ability to understand technical solutions, experience of software
• Ability to understand the big picture and translate it to detailed needs
• Experience working in an Agile delivery methodology organisation
• Communicating effectively at all levels, from executive management to individual contributor
• Excellent English verbal and writing communication skills
• Fast learner with ability to educate her/himself on relevant technologies e.g. Azure / Cloud-based services
• Installation and maintenance of Microsoft-based operating systems and server hardware
• Understanding of the principles of network security, authentication and authorization
• Microsoft Azure experience (Web Apps, Deployment etc)
• Experience of working with video and audio

You will have an advantage if you also have:

• Ability to work successfully with clients and business partners directly
• Experience of working with Azure technologies
• An appreciation of Next Generation (NG) emergency services
• Experience in writing Technical Systems/Solutions Documentation
• Experience of systems software
• Breaking down complex market requirements into secure, scalable and resilient system designs (this will come from candidates with a Systems/Architect background)

Manager, Engineering
Individual Contributor