MoonActive Support Specialist 

Lithuania, Vilnius County, Vilnius 

323990902

• Respond to requests for technical assistance in person, email and ticket Support center
• Diagnose and resolve technical hardware and software issues
• Install and troubleshoot end user equipment, software, hardware, multimedia and telecommunications systems
• Support IT purchasing upon demand
• Provide guidance, assistance, coordination and follow-up on client questions and problems
• Follow standard IT procedures, logging all IT interactions and administering IT software
• Redirect problems to the appropriate resource
• Identify and escalate situations requiring urgent attention
• Setup of production and development IT systems

• 2 years of experience as a Help Desk / IT Support
• Excellent customer-focused skills
• Familiarity with Hardware components (Desktops, Laptops, Servers)
• Experience with handling IT tasks on MacOS and Windows OS
• IT backend environment understanding (GPO, Single Sign-On, Active directory, O365, G-Suite)
• Well experienced in supporting end-user desktop applications such as internet browsers, printing, Antivirus etc
• Knowledge of networking components and infrastructure (Lan / Wan, TCP/IP, DHCP, DNS)
• Communication skills for interfacing with employees in a multitasking environment
• Knowledge of information security principles and practices
• Fluent English

Please be informed that this position is on-site.

• Health insurance (family package)
• Inner professional conferences M-CONF and ART-CONF
• Training & Development/Tuition reimbursement
• English classes
• Referral program with generous bonuses if you have great professional recommendations
• Modern and Comfortable office in the center of Vilnius (with books and boardgames’ library, rest areas, a game room and other perks)
• Meal vouchers per working day and stocked kitchen with salads, juices, snacks, fruits, etc
• Office informal events, celebration of product birthdays and other fun-activities
• Corporate big events (Summer Family Day, NY party) and team buildings
• Opportunity to participate in social activities held together with GameDev community and to make a contribution
• Corporate SWAG and branded artifacts
• Sports expenses reimbursement