Td Bank Bilingual Contact Centre Representative Canadian Banking Easyline 

Canada, Quebec, Montreal 

323386099

Department Overview

is at the heart of everythingwe doa day,customers. Alongside caring colleagues and supportive leaders,have opportunities to grow and.

As the voice of TD,our customers.with accountinquiries orresolving an issue byrecommending a TD product or service,help us offersupport to ourwhenever they need it.making it easy, creating value, and delivering trusted advice to our customers.

As a valued member of our Contact Centre Team, you will:

• Make people’s day:strive to deliver anexceptionalcustomer serviceexperienceby offeringfriendlysupport through your knowledge of TD products,servicesand solutions.

• Solve problems efficiently:resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.

• Achieve your goals:consistently reach performanceobjectives, includingcustomer experience survey results, adviceandquality goals, compliance regulations,and productivity targets.

• Never stop learning:activelyparticipatein ongoing training and coaching supportto helpyoucontinue togrow anddevelopin yourrole.

What You Need to Succeed

proud to work with a group of diverse colleague. If you have relevantmentioned below, tell us about it in your resume or cover letter.

• High School Diploma or equivalent

• Bilingual (French & English)

• Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)

• Ability tomultitask and navigate through computer systems,applications, and multiple screenswith speed andaccuracywhile balancing performance to meet a variety of metrics.

• igital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).

• Flexibility, resiliency, and a positive attitude when responding to challenging situations.

• Ability to workbothindependentlyand aspart of a team.

• when managing sensitive customer information in alignment withRegulatory and Compliance guidelines related to servicing and sales practices.

Language Requirement

This position requiresoutside the province of Quebec or whorequireservices in a language other than French.

. Through regular development conversations, training programs, and a competitive benefits plan,committed to providing the support our colleagues need to thrive both at work and at home.

interested in a specific career path orcertain skills, wewant to help you succeed.have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and avariety of mentoring programs to help you unlock future opportunities.committed to helping youopportunities that support your goals.

Training & Onboarding

We will provide in-person training and onboarding sessions to ensure thatgot everything you need to succeed in your new role.

reach out to candidates of interest to schedule an interview.email or phone call.

Our Values

and colleagues, andshare a set of valuesthat shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact,and a Culture of Care.No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

A caring and supportive culture that promotescolleague well-being is. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial,and mental/emotional. In addition, we champion a safe,and supportive work environment to help colleagues feel a sense ofsupported in their personal and professional growth. Through our focus on total well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes…because when colleagues feel their best,more likely totheir best.

Total Rewards Package

well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

How We Work

At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to dogreat workside-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models:nsite andemote. Wherever our colleagues are working,always have access to the TD community and experience our culture of care.

.households and businesses in Canada, the United States and around the world.. W.experience and build capabilities to shape the future of banking.help you realize your potential.here to support you towards your goals. As an organization, we keep growing – andso will you.

committed to fostering an environment where all colleagues are encouraged to bring theirselves to work, experienceand feel respected and supported.dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future.why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total ofby 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health.our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

Your accessibility is important to us. Please let us know iflike accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you canthroughout the interview process.