SAP User Experience Researcher - Procurement 

Vietnam, Ho Chi Minh City 

322876497

What you will do

The Researcher will utilize both Qualitative and Quantitative methodologies that meld business owner/ PM objectives and continuous user research into a compelling user experience. Duties and responsibilities include but are not limited to:

• Field User Research, remote/web-based user research, and lab user research planning and scheduling.

• Work as part of a larger multi-disciplinary team that includes Product Managers, business owners, designers and engineers to understand objectives and goals of user research studies.

• Design studies which measure usability to elicit customer requirements for design changes and new features.

• Design and conduct comprehensive competitive usability assessments with controlled variables

• Design formative and summative experiments to measure specific usability goals including definition of participant profiles, statistical counter balancing and selections of key tasks.

• Design usability studies that can test UI building blocks and determine risk level of design decisions.

• Develop detailed research plans, studies, and reports for research initiatives to the design team and management.

• Accurately collect and record formative data without introducing experimental observer bias.

• Analyze and optimize usage scenarios of existing Ux tools. Integrate User experience methods into SAP development process(es) / Assess and refine existing user experience processes, tools, and methods.

• Synthesize and transform user requirements into formal use cases or models for existing or totally new product areas (“white space analysis”) to improve SAP products.

• Write, review and approve complete research reports, and verbally present the results of analyses, observations and studies to executives.

• Develop, contribute to, and maintain a persona repository understandable and accessible by all project stakeholders.

• Analyze and optimize usage scenarios of existing Ux tools. Integrate UCD methods into SAP dev process(es) / Assess and refine existing UCD processes, tools, and methods.

• Evangelize User Research value and principles to stakeholders.

• Translate research findings into actionable insights to help guide the product direction and team.

• Actively contribute to product brainstorming and design sessions.

What you will do

• Minimum of a Bachelor's degree in a relevant field such as HCI or psychology. A Master's degree or PhD degree is highly preferred.

• 2 to 5 years of experience in user experience research preferably with B2B and/or large-scale applications.

• Experience working with customers & users located in countries in Asia, Europe and US

• All candidates must provide samples of recent work.

• Deep understanding of user qualitative and quantitative experience research methodologies.

• Strong analytical skills for qualitative and quantitative data.

• Strong communication skills with the ability to listen and articulate positions.

• Experience working with development and product owners to redefine prior existing products.

• (Preferred) Previous experience working on solutions in supply chain, finance, sales, marketing, or commerce.

• Experience working with Agile/Lean UX methodologies

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