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Microsoft Account Executive - SMC 
India, Haryana, Gurugram 
321767618

17.12.2024

שיתוף

התחבר/י כדי להגיש מועמדות

The

Qualifications
  • Experience : 10+ years of sales and negotiation experience, or a Bachelor’s/Master’s degree in Business Management, Information Technology, Marketing, or a related field with relevant experience.
  • Sales Acumen : Proven experience in selling cloud services to commercial customers.
  • Communication : Advanced presentation, written, and verbal communication skills.
  • Productivity : Ability to manage competing priorities and work effectively with high levels of autonomy.
  • Disciplined Operator – Maintains excellence in pipeline management, forecasting and driving integrated territory and budget achievement planning.
  • Knowledge and sales experience of cloud offerings and solutions is preferred
  • .
Responsibilities
Responsibilities

  1. Customer Engagement

    • You are a central point maintaining strong customer relationships and advocates for customers within the organization/Microsoft.
    • You understand customer organization structure to identify business decision makers leveraging partners and relevant Microsoft v-teams.
    • Ensure continuity of customer accounts and monitors customer satisfaction metrics by proactively establishing conditions of satisfaction at outset of engagement and managing escalation process.
  2. Account Management :
    • You think and acts strategically on dedicated sales territory and specific customer accounts, sets standards and priorities, outlining where to and how to leverage specialized and technical resources and other roles, engaging internal and external decision makers on long-term business planning.
    • Manage customer licensing contract lifecycle, orchestrates the team towards upsell strategy as well as optimal usage of the acquired technology.
    • Help existing/new customers to cloud solutions via a cohesive plan across adds, consumption growth, , through upsell, cosell motions, and contracts renewal maximizing customer business outcomes and experience
    • Understand and accelerates customer’s cloud strategy. Serves as trusted advisor to customer in cloud strategy field
    • Maintain Product, Solution and Industry Expertise
  3. Collaboration : Work cross-collaboratively with internal teams and partners to deliver a seamless customer experience.
  4. Market Analysis : Understand customer business and technology needs to identify opportunities for new business and technology solutions.

  5. Sales Excellence

    1. Actively seeks customer feedback (both formal and informal) of assigned accounts regarding ways to identify and understand the drivers of satisfaction and/or dissatisfaction. Helps in the creation of long-term strategies aimed at maintaining levels of customer satisfaction.
    2. Positions oneself as a thought leader and trusted advisor internally and externally to executive-level business decision makers of multiple assigned accounts by leveraging best-in-class sales and communication techniques to lead extended virtual teams and key stakeholders with deep industry expertise (e.g., customers' sponsors) to build stronger relationships with decision makers of assigned accounts. Document and creates stakeholder map in the account plan of the key decision makers, influencers, sentiment, etc

  6. Orchestration

    • Orchestrate Microsoft and partner resources to engage with customers to provide strong solutions-based and technology-based engagement to help customers address their challenges and opportunities.
    • You own, manage and orchestrate internal and external business rhythms on dedicated territory with prioritization of strategic accounts
  7. .

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