Red hat Principal Software Maintenance Engineer 

Mexico, Colima, Colima City 

321151573

In this role you will be challenged in providing high-level technical support to telecom operators to help maximize up-time. Also, critical to this role is the need for an acute understanding of the impact of mission critical activities in CLOUD.

What you will do:

• Act as the direct contact and adviser for customer inquiries about CBIS / NCS products via Ticketing tool, by phone and using remote access tools.

• Deliver an exceptional customer experience by using professional communication, applying existing knowledge and deep troubleshooting to resolve a variety of issues.

• Quickly be able to analyze issues to identify problem areas and effectively communicate corrective actions and resolutions to customers in a professional and timely manner.

• Collaborate with other support engineers and other internal teams and external parties during the problem resolution process.

• Excellent troubleshooting skills and passion for problem solving and investigation.

• Capability to front-ending the customer/internal stake holders at the senior management level.

• Document diagnostic steps and create reusable solutions for future incidents.

• Ability to work as part of a team and focus on customers and fixing their issues.

What you will bring:

• 5 + years of experience as a support or development engineer for a Platform-as-a-Service (PaaS) provider or hosting service.

• 5+ years of experience working with Linux or UNIX operating systems.

• Proficient with Kubernetes internal architecture and sound knowledge of container technologies and the tools and challenges around them

• In-depth understanding of “Cloud” technologies and Telecom ecosystem, Open Stack Architecture, and the components. Experience in telco cloud (e.g. NFV Architecture, ETSI MANO, OpenStack, SDN, Open-O, ONAP, SRIOV, OVS, DPDK, Performance tool like Zabbix, ceilometer, Storage (CEPH storage), Virtualization)

• Experience in Elasticsearch, Fluentd and Kibana (ELK)/ Elasticsearch, Logstash and Kibana (ELK).

• Good Hands-on experience on Python and Scripting Languages (Perl/bash shell) etc.

• Strong Networking knowledge, Security is a plus.

• English (Must be fluent in speaking, reading, and writing). All communications and documentations are done in English.