Cisco Global Service Development Leader 

United States, Georgia, Atlanta 

32075611

You will get exposure to all facets of managed facility services, vendor relationships, delivery, and sourcing.

• Work closely with the Vendor Performance Team, our Governance and Vendor Management Team, our GPS partners and WPR overall
• Lead a team of Service Development focused team members
• You will be part of the G&V leadership team
• Own strategy for your group, including fiscal year plans, budget input, and deliverables
• Manage competing priorities and provide clarity of focus for your team including developing project plans and managing timelines
• Oversee and participate in the development of scopes of work
• Lead the development of requests for information/services/proposals
• Oversee and analyze proposal responses and lead scoring
• Communicate updates to internal clients
• Support the Vendor Performance Governance team
• Manage the development of processes and alignment to project plan for core activities
• Ensure the team create processes, metrics, and standard work mapping
• Partner with teams, agree on project deliverables and ensure project plans are updated
• Ownership of service development intake tracker and SharePoint
• Deal appropriately with confidential and sensitive reports and information

• 10+ years of experience as an operational facility coordinator/manager or active in the “white-glove” hospitality sector, or experience working on active proposals and solution building related to facility management
• Proven experience within program management, scope creation and scope execution
• Strong verbal, written, presentation, and general communications skills and ability to serve in a “client” focused environment
• Proven experience in building and maintain strong relationships with stakeholders, clients, and team members to cultivate collaboration and partnership

• Bachelor's degree or equivalent experience
• Industry knowledge of facility management, services, and market trends
• Demonstrated ability to collaborate cross-functionally, virtually, and in-person with an attitude of collaboration and partnership
• Resourcefulness in seeking out information and solutions through networking and asking questions
• Strong ability to manage, prioritize, and drive the execution of multiple projects simultaneously
• Proficiency in taking disparate information and synthesizing it into a comprehensive story

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).