Microsoft Customer Success Account Management - Public Sector 

Israel, Tel Aviv District 

320728654

Required Qualifications

• 5+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• Master's Degree inComputer Science, or related field

Preferred Qualifications

• Experience within Public sector industry in Israel.
• Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).

Customer Relationship Management

• Creates, influences, and evolves healthy, strategic relationships with key customer stakeholders, partners, and technical professionals to lead quality solution delivery and health using partnerships with other account team leaders and lead orchestration across internal/external stakeholders.

Customer Success Leadership - Consumption Leadership

• Partners with customers to understand their business objectives and prioirites, identify cross-selling and add-on opportunities, optimize usage, drive adoption, prioritize Microsoft products and services delivery to meet the most critical agreed-upon customer outcomes and account priorities, and develop and execute Customer Success plans to meet them in order to manage consumption holistically across the entire portfolio.

Customer Success Leadership - Customer Strategy and Growth

• Drives conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
• Aligns with the account team to link Customer Success Plans with account plan priorities and develop bookable programs of work.

Customer Success Leadership – Delivery and Program Management

• In partnership with key stakeholders and executives, develops and delivers strategic roadmaps for executing program planning and customer-facing program review, prioritizing engagements, and influencing key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.

Technical Relevance

• Leverages foundational industry, technical expertise, and visionary mindset to enable customer success.