IBM Process Delivery Specialist - Lead Cash 

Philippines, Quezon City 

320559396

In this role, you’ll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world.​ Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your Role and Responsibilities
The Lead to Cash Process Delivery Specialist has process knowledge and experience across the business processes supported for their clients; understands a client’s strategy, priorities, and operations in the context of daily operational activities. This role is required to conduct daily process transactions, develop and implement process and operational improvements to meet client and IBM requirements. These professionals require skills in business operations, process management and compliance and an understanding of the process best practices and tools to execute their client’s core business processes.

1. Manage assigned AR portfolio
2. Perform collection tasks based on prescribed Collection tactics defined in the system/tool.
3. Respond to inquiries from internal and external customers
4. Do a reconciliation of accounts or research on disputed AR
5. Coordinate resolution of customer disputes
6. Prepare or update Desktop Procedures (DTP)
7. Attend to incoming calls relating to payments, disputes, invoice concerns and other issues

Required Professional and Technical Expertise:

• With Accounting, Finance, Business, Economics, or other related management degrees.
• Minimum of 1 to 2 year work experience in Finance and Accounting.
• With Basic understanding or working knowledge of general finance and various finance concepts and principles.
• With Basic knowledge or Beginner level in Excel.
• With good written, oral and interpersonal communication skills.
• Ability to follow and complete straightforward, stand-alone tasks within detailed instructions and predefined procedures.
• Ability to work independently in a fast-paced, dynamic setting while maintaining accuracy and delivering against deadlines.

Preferred Technical and Professional Expertise
• With Accounting, Finance, Business, Economics, or other related management degrees
• Minimum of > 2-4 year work experience in Finance and Accounting. At least > 2 year of experience in Accounts Receivable processes
• With at least 2 years of experience in Business Process Outsourcing (BPO) setting
•With excellent understanding or working knowledge of general finance and various finance concepts and principles.
• With advance knowledge and understanding on credit, order to cash and collection terminologies
• With advance knowledge and skills in Excel
Macro building skills and knowledge of RPA implementation will be an added advantage
• With excellent written, oral and interpersonal communication skills
• With good knowledge and hands on experience in any related Accounting Software. SAP, Oracle, Salesforce or any large scale ERP system is an advantage
• With reliable experience in monitoring customer account statuses and results regarding cash application, customer master data set up and maintenance, billing or order management
• Ability to work independently in a fast-paced, dynamic setting while maintaining accuracy, prioritize tasks, manage multiple priorities and delivering against tight deadlines
• Can work on flexible hours to meet changing work environment & schedule and to meet tight deadlines