JPMorgan Global Banking- Client Onboarding Services- Associate 

India, Karnataka, Bengaluru 

320318004

As an Associate in the Client and Onboarding Services team you will work closely with the Implementation Consultants / International Onboarding Leads / Clients and be responsible for coordinating all aspects related to product implementation related activities.

Job Responsibilities:

• Manage people and resources effectively, including people development, attrition, pipeline/skills monitoring, and training programs for the team.
• Establish clear expectations by setting timelines and managing documentation requirements and cycle time expectations.
• Leverage strong experience in organizational change and business controls management; proficiency in Change Management/Controls is advantageous.
• Exhibit excellent listening skills and provide simple, clear, and customer-centric business writing.
• Demonstrate the ability to build, maintain, and navigate the organization using formal and informal networking skills.
• Apply proven problem-solving skills with strong project management experience; Project Management Professional (PMP)/PRINCE2® certification is preferred.
• Identify gaps and exceptions, recommending possible solutions in processes and procedures.
• Take total ownership of stakeholder engagement with a strong focus on client satisfaction.
• Demonstrate creative problem-solving and solid judgment/decision-making skills and lead coordinating strategic business initiatives

Required qualifications, capabilities and skills:

• Minimum 8 years of functional experience in end to end banking and financial services industry, should also include experience in managing Client Service, Operations Sales, Portfolio Management or Implementation functions.
• Exceptional verbal and written communications skills.
• Strong interpersonal and relationship building skills.
• Knowledge of Microsoft Suite of products.
• Demonstrated ability to build, maintain and navigate the organization using formal/informal networking skills.
• Behavioral skills, Thought Leadership, Problem solving and time management.

Preferred qualifications, capabilities and skills

• Knowledge of financial services functions, banking treasury products and awareness of regulatory and compliance environments.
• Knowledge of Tableau, Qliksense, dashboards and other reporting tools.
• Proficiency leveraging SharePoint for collaboration and workflow purposes.
• Industry certifications (CTP, PMI)
• Cash Management and Treasury Services product experience and knowledge would be added advantage