Microsoft Customer Success Account Manager 

Taiwan, Taoyuan City 

319868743

Required Qualifications

• NV1 (Negative Vetting Level 1) security clearance or higher.
• Bachelor's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years Federal Government industry experience in Customer Success Management (solution delivery, practice management, customer-facing consulting, or portfolio management) OR 7+ years Federal Government industry experience in Customer Success Management experience (solution delivery, practice management, customer-facing consulting, or portfolio management).

Preferred Qualificationsin one or more of the following:

• Microsoft certification fundamentals level or equivalent (e.g., AWS) in relevant technologies (e.g., Azure AI, M365, Security).
• Service Management certification (e.g. ITIL)
• Project Management certification (e.g. PMI)
• Change Management certification (e.g. Prosci)

• Customer Success Leadership
  Accelerate adoption across Microsoft cloud & AI, ensuring value realization through strategic execution and governance.
• Strategic Customer Engagement
  Build trusted relationships with key stakeholders to understand their goals, align Microsoft solutions, and set clear expectations for delivery and success programs.
• Delivery Orchestration & Execution
  Oversee delivery governance, coordinate success programs, and ensure contracts are executed timely and accurately.
• Operational Excellence
  Ensure effective execution of engagements, guiding expectations and leading delivery teams through managing change and evolving delivery models.
• Technical & Business Insight
  Assess account complexity, share customer context with internal teams, and monitor customer health to ensure readiness and successful delivery.