IBM IBM Informatica Support 

Romania, Bucharest 

319603448

Your Role and Responsibilities

• Troubleshoot problems and provide timely resolutions in accordance with established SLAs, if required in cooperation with the Client or 3rd party suppliers
• Communicate effectively with customers about the resolution and timeframe, keeping users informed of progress
• Perform Level 2 support based on troubleshooting instructions for in-scope applications
• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
• Monitor integrations between applications and redirect failed transfer to the client or other applicable 3rd party provider for resolution;
• Plan, coordinate and perform application deployments following the installation procedures and guidelines
• Create, maintain and update product documentation, knowledge base and procedures
• Follow internal procedures and Incident, Problem, and Change Management processes

Required Technical and Professional Expertise

• Graduate Information Systems, Computer Science, Engineering or equivalent
• Basic knowledge of SQL / database
• Basic knowledge of Linux / Unix
• Basic ETL knowledge (Informatica 10.4, 10.5 or Informatica in Cloud is an advantage)
• Analytic and problem solving skills
• English language skills: Fluent
• Strong verbal and written communication skills
• Good interpersonal skills and ability to work in teams.