Microsoft Critical Environment Technician 

Ireland, Dublin 

319552747

As a ROC Critical Environment Technician, you will immerse yourself in the heart of our operations, taking the helm in our state-of-the-art Regional Operations Center. Your day will be dynamic, handling critical alarms and coordinating closely with local teams to ensure the seamless performance of our data centers.

Qualifications

• High School Diploma, GED, or equivalent.

• Previous relevant experience in mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

While not required, we also look for the following Preferred Qualifications:

• Associate’s Degree or technical trade certification (e.g., military, trade school)

Resonsibilities

• Strategic Monitoring and Oversight: Oversee advanced monitoring tasks, provide strategic direction in major areas of operations, and utilize technical knowledge to guide device analytics and trend recognition for proactive issue resolution.

• Incident Command and Leadership: Strategically support local teams during incident response for all abnormal conditions impacting operations, lead corrective actions, and conduct root cause analysis (RCA) pertaining to ROC performance during incident response.

• Data Center Systems Mastery: Demonstrate expert understanding of data center systems and their interactions, focusing on strategic monitoring and oversight.

• Advanced CMMS Application: Manage the tracking of equipment alarms and maintenance work using the internal Computerized Maintenance Management System (CMMS), oversee the documentation of changes and procedures, and ensure accurate and insightful reporting.

• Safety and Security Leadership: Lead safety and security initiatives, ensure compliance with all requirements, chair required meetings and trainings, and drive environmental health and safety (EH&S) objectives.

• Process and Procedure Optimization: Suggest changes to procedures based on best practices, and manage coordination with partner teams, ensuring alignment with the critical environment standards team (CETS) and Central Operations ROC PM.

• Executive Reporting and Decision Support: Provide executive-level reports, analyze strategic findings, and document insights to support high-level decision-making and operational excellence.

• Embody our and .