Amazon Infrastructure Support Engineer 

United Kingdom, England, London 

31734571

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.You’ll have the privilege of being a valued member of an exceptional team, thriving in a dynamic and enthusiastic environment that combines dedication and enjoyment. A day in the life of a support engineer looks something like this:
• Dive deep to pinpoint the underlying causes of customer-related issues, providing valuable assistance in escalations when necessary.
• Apply Linux expertise to troubleshoot, innovate solutions, and resolve technical issues.
• Efficiently managing ticket queues for both our internal team and partner service teams ensuring service level agreements (SLAs) are met.
• Leading the team to enhance operational efficiency by analysing root causes, trends and developing metrics, procedures, tools and documentation.
• Engaging with internal service teams to contribute to company-wide initiatives, including tasks such as patching, operating system migrations, and code updates.
• Working with various internal software development teams to actively enhance systems and services within the team’s scope.
• Collaborating closely with experienced engineers and actively engaging in knowledge-sharing sessions with the team.
• Allocated personal development time for mastering new programming languages, honing software development skills, and crafting services to enrich your career growth.About AWSDiverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance§ Be a catalyst to deliver a truly disruptive products that are growing rapidly
§ Define, build, own, and run a service in high growth environment
§ Solve unique and first-order problems at massive-scale across many AWS Services
§ Learn how to build and operate distributed systems at massive scale
§ Build and influence the tools and utilities that are part of the AWS fleet running our internal services

- Experience in software development, or experience in technical support
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems

- Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSONOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).