JPMorgan Access Support Bilingual Specialist - Spanish 

United States, Florida, Tampa 

316398130

As a Technical Support Specialists in the Care Service Center you will act as the primary technical contact for all JPM Access users and escalation of all unresolved problems/potential risk to second level support. You will also be responsible for performing routine daily tasks and participating in special department projects.

Job Responsibilities

• Provide telephone hotline support, chat support and email enquiry support to JP Morgan Access users.
• Resolve customer issues and queries in a way that reflects and expresses excellent customer service.
• Take ownership and provide technical support and customer service to clients and business areas within JPMorgan.
• Liaise with support functions and other business units to ensure the customer receives satisfactory responses in a timely manner.
• Ensure all unresolved problems are escalated in accordance to instructions held on Policy & Procedure website.
• Ensure all complaints are escalated appropriately, leveraging the sensitive client process.

Required qualifications, capabilities, and skills

• Demonstrate listening (verbal and written) skills and ability to utilize probing questions to accurately assess inquiry or request
• Ability to work in a fast-paced environment and an adaptability to change
• Strong problem-solving and decision-making skills
• Exhibits ability to work effectively in a team environment
• Proficiency in MS Office with the ability to work with multiple applications at the same time
• Qualified English and Spanish language skill (verbal, written, and reading) .

Preferred qualifications, capabilities, and skills

• Excellent communication skills (verbal and written) with emphasis on banking terminology
• Call center/ Chat Assist experience
• Willingness to take on new tasks, responsibilities
• Familiarity with Banking systems and processes Global Client Access - Access Support Group provides high quality technical support via telephone, email, and chat. Technical Support Specialists act as the primary technical contact for all JPM Access users and escalation of all unresolved problems/potential risk to second level support. The agents will also be responsible for performing routine daily tasks and participating in special department projects.

Schedule Monday-Friday 10:00am-7:00pm