Citi Group Apps Support Intmd Analyst - C11 PUNE 

India, Maharashtra, Pune 

315428281

Due to significant and continued investment, Citi’s technology team is growing. We’re looking for talented, driven individuals to help build the future of global banking. At Citi, you’ll have the chance to build the career you want, with the scale, inclusive culture and technology to support you.
You’ll be joining a diverse team of professionals across the world in an environment focused on growth and progress. This is the opportunity to take your career to the next level through the power of Citi’s unmatched globality and vast expertise.

Responsibilities:

• Manage, maintain and support applications and their operating environments, providing technical and business support for users of Citi. This will include providing resolutions to application issues, driving stability, efficiency and effectiveness improvements to help the department and overall business succeed.
• Perform start of day checks, continuous monitoring, regional handovers and same day risk reconciliations.
• Develop and maintain technical support documentation for support team members and wider technology teams.
• Partner with appropriate application development and production support areas and teams to prioritize bug fixes and support tooling requirements.
• Assess risk and impact of production issues, escalating to the business and technology management in a timely and appropriate manner.
• Participate in application releases from development, testing and deployment into the production environment.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 3-7 years experience
• Experience in a Production Support role/environment is essential
• Experience with technical tools and systems and a willingness and ability to learn new technologies - SQL and Linux
• Experience installing, configuring, and/or supporting business applications
• Knowledge and experience of Problem Management Tools.
• Ability to engage senior stakeholders and lead discussions with clear, articulate, and highly assertive communication skills
• Experience working in a fast-paced environment whilst demonstrating practical problem solving and strategic thinking skills.
• Experience in a Foreign Exchange / Markets Support is preferred.

Education:

• Bachelor’s/University degree or equivalent experience

• Additional Job Description
  We offer our employees a whole host of resources to meet your unique needs, empower you to make healthy decisions, and allow you to choose which benefits suit you and your personal life best.

• 
  Highlights to our core benefits include
• Award winning pension
• Private medical insurance packages to suit your personal circumstances
• Paid parental leave
  In addition our vast range of diversity networks demonstrates Citi’s commitment to growing a diverse workforce.
  Sounds like Citi has everything you need? Then, ask yourself – what progress will you make? Apply today!

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