• Work closely with enterprise customers, prospects, sales, presales, and customer success to understand current pain points and potential future requirements
• Collaborate with development and QA, solutions marketing, and support teams to ensure that solutions are delivered to plan, the sales teams are enabled, and customers are satisfied.
• Serve as the primary liaison between customers and the R&D team, ensuring alignment of product development efforts with customer needs and market demands.
• Help plan product deliveries, including documenting detailed requirements, scheduling releases, and publishing roadmaps.
• Conduct thorough market research, customer interviews, and analysis of feedback to prioritize features and enhancements, ensuring alignment with customer needs, market trends, and long-term strategic objectives.
• Define product vision, strategy, and success metrics, monitoring key performance indicators (KPIs) to track product performance and customer satisfaction.