Dell Incident Response Senior Analyst 

Romania, Bucharest 

314716871

Principal Accountabilities

The Security Analyst is focused on protecting our customers by providing exceptional information security services to include:

• Real-time threat analysis
• Reference and apply Counter Threat Unit (CTU) Intelligence Services
• First point of contact for customer interactions, conducted in a professional manner with emphasis on customer satisfaction
• Point of coordination and collaboration with IR, Product support and other roles within SecureWorks and the Customer environment
• Provide Advanced Intrusion Analysis

Principal Responsibilities

• Responsible for monitoring and investigating IT security alerts, determining the source of the threat, the extent to which client assets have been compromised and making recommendations for remediation.
• Perform analysis of security events from multiple sources including but not limited to events from endpoint detection tools, network and host-based IDS, firewall logs, system logs (Unix & Windows), mainframes, mid-range, applications, and databases.
• Interface with clients via chat, tickets, phone calls to address their issues, concerns, and questions, and drive to satisfactory closure any issues that impact the service and its value

Skills

• Good technical communication skills, both written and verbal.
• Excellent problem-solving skills that would allow for the ability to diagnose and troubleshoot technical issues.
• Client-focused with a passion for delivering service excellence.
• Sense of urgency and ability to work under pressure.
• Possess high standard of integrity andconfidentiality.

Education and Experience

• 1-3+ years of work experience in adjacent areas (Security Operations Center, Network Operations Center, System Administrator, Platform/Tool Support Engineer, IT Helpdesk support).
• Completion of a Bachelor’s degree or equivalent program in Computer Science, Network Security, Information Security or other applicable field.
• Previous experience in raw log files review, data correlation, and analysis (e.g., firewalls logs, network flows, intrusion detection systems, system logs).
• Awareness of Information Security concepts (malware, emerging threats, attacks, and vulnerability management).
• Previous customer support experience including the resolution of customer escalations, incident handling and reporting.