EY Supervising Associate - Service Excellence 

India, Kerala, Kochi 

313429265

Supervising Associate - Process Mapping and Consulting

Service Excellence is responsible for embedding a continuous improvement culture and driving customer-centric programs. This involves

• Process re-engineering processes to enhance efficiency and effectiveness.
• Implementing new methodologies and technologies to streamline processes and enhance productivity
• Engage with global and regional stakeholders to implement process changes and improvements.
• Ensure that the work product meets high standards and complies with regulatory requirements.
• Reporting activities to support internal and external stakeholders' requirements.
• Adoption of AI tools like Copilot, ensuring that users are trained and aware of the benefits

Your Key Responsibilities

• Work closely with EY professionals and stakeholders to strengthen the compliance framework and spearhead continuous improvement at the process level.
• Conduct quality reviews, analyse issues, and produce well-documented deliverables.
• Develop and maintain subject matter expertise in process mapping, process consulting, value stream, agile methodology, and Lean Six Sigma.
• Identify and implement process improvements to enhance efficiency and overall effectiveness.
• Stay updated on emerging trends and regulatory changes and effectively communicate these developments to team members.
• Conduct thorough secondary research using a wide range of internal and external databases.
• Lead process training for team members to ensure consistent understanding and application of methodologies.
• Address and resolve service delivery issues using tools like RCA (Root Cause Analysis) and CAPA (Corrective and Preventive Actions).

Client/Stakeholder Management

• Maintain regular and proactive communication with stakeholders to keep them informed about project progress, potential issues, and any changes in timelines or scope.
• Engage with global and regional stakeholders to implement process changes, enhancements, and improvements.
• Develop effective conflict resolution and escalation management strategies.
• Act as a point of contact between EY professionals, stakeholders, and relevant GDS functions.

Operations Management

• Engage in reporting activities to support internal and external stakeholders' requirements.
• Establish and monitor the team's key performance indicators (KPIs).
• Contribute to strategic projects/initiatives to drive success and growth within the Global EY landscape.

Skills and Attributes for Success

• Act as the first point of contact for guidance to the team and stakeholders.
• Lead and drive transformation initiatives on process improvements and client enablement.
• Demonstrate strong problem-solving and critical thinking abilities.
• Possess a client-centric and enablement mindset.
• Uphold and drive the highest standards of ethics, integrity, and values.
• Be adaptable and agile in dynamic situations, facilitating change management.
• Have an innovative mindset with proficiency in using current technologies and willingness to adapt to new digital tools.

To Qualify for the Role, You Must Have

• Graduate degree from a reputed institute.
• A lean Six Sigma certification. Yellow belt and above.
• At least 7-8 years of professional experience, with a minimum of 4 years in process Excellence roles.
• Well-developed analytical, interpersonal, and communication skills in English.
• Working knowledge of financial instruments, deposit accounts, loans, insurance, etc.
• Experience in performing external research, data reconciliation, and data analysis.

Technologies and Tools

• Experience in MS Office (Outlook, MS Word, MS Excel, SharePoint, etc.).
• Project management and business analytics tools like Power-BI and experience in lean methodologies like value stream mapping.

What You Can Look For

• A team of people with business acumen, technical experience, and enthusiasm to learn new things.
• A team that focuses on supporting its colleagues to excel and provides avenues to help acquire and demonstrate new skills.
• Opportunities to work with global executive risk management teams on strengthening and monitoring the compliance framework.

What We Offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland, and the UK – and with teams from all EY service lines, geographies, and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching, and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.