Teva Business Process Analyst III 

India, Karnataka, Bengaluru 

312946003

• Provide support for day-to-day global operational activities for Desktop Operations Team.
• Provide L3 support to troubleshoot issues for L1 Service Desk teams And L2 local onsite support. If required work with vendors for fixing issues.
• Implement and follow ITIL best practices for incident, problem, and change management.
• Participate in root cause analysis (RCA) for critical incidents and service disruptions.
• Ensure all incidents and service requests are logged, updated, and resolved according to SLAs.
• Manage Laptops, Desktops, Android, MAC devices using SCCM, Microsoft Intune, SOTI, JAMF.
• Design and Implement SCCM infrastructure upgrades, new feature integration, version upgrades, migration, and disaster recovery solutions.
• Manage Desktop Imaging and deployment through SCCM.
• Create application packaging, software deployment, and software update processes, ensuring compliance remediation and generating detailed reports.
• Improve SCCM client health processes by creating comprehensive implementation and documentation.
• Knowledge of Microsoft Autopilot for device deployment and provisioning.
• Strong understanding of Windows Autopatch for automated updates and patch compliance.
• Provide support and resolve any issues related to Intune.
• Implement and manage Intune policies, designing and configuring policies to ensure device compliance and security.
• Knowledge of security and compliance, including BitLocker Encryption, conditional access and Data loss prevention.
• Apply automated solution that will “shift left” service activities and reduce cost.
• Strong experience in PowerShell Scripting and SQL Query.
• Must be self-motivated and energized to provide High-Level user/client support.
• Experience in working in a multi-site global environment.
• Hands on Experience with System Center Configuration Manager, Bowsers Technologies, Active Directory/Entra ID and Group Policies.
• Working knowledge with Security technologies and policies.
• Application development & create packages. Trouble shooting application deployment & delivery methods.
• Ability to work with people from many different disciplines with varying degrees of technical experience.
• Ability to effectively interact with customers at all levels within the organization.
• Demonstrate ability to think and act decisively and quickly.

• Bachelor’s degree in computer science or related field preferred.
• 8 to 10 years of hands-on experience in desktop technologies working with windows and Microsoft technologies Windows OS 10/11, SCCM, M365 VDI, and Intune.
• Proficiency in developing PowerShell scripts to automate tasks on Windows.
• Have knowledge on Office 365 tools, technologies and methodologies. Knowledge of Microsoft Azure.
• ITIL Foundation Certification preferred.
• Microsoft certifications MCTS – SCCM 2012, Microsoft 365: Endpoint Administrator Associate.
• Knowledge on Service Now Tool and Methodologies.
• Pharmaceuticals industry experience and knowledge a plus.

Manager Computer Systems Administration

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