JPMorgan Banking Operations People Lead - Complaints genders 

Germany, Berlin, Berlin 

309683495

You will analyse performance data and extract data to come up with actions to constantly improve your team performance, the customer experience and the business engagement. You will play an important role in ensuring that we are compliant with the regulatory requirements and that we act as advocates for our customer.

Job responsibilities

• Be an expert for all Complaints related queries and support your team with your expert knowledge
• Create and lead a high performing Banking Operations Team
• Act as a cultural leader
• Show passion about leading people and their personal development
• Track your Teams KPI and ensure that your Team exceeds their goals
• Collaborate with various Stakeholder from different Departments to ensure our customer will get the best in class Service

Required qualifications, capabilities, and skills

• Relevant experience in the German Banking Landscape
• Extensive knowledge in regards to Complaints handling (including BaFin and Ombudsman Complaints)
• Advanced regulatory knowledge (including timelines and regulatory requirements in regards to Complaints handling)
• Fluent in German / English

Preferred qualifications, capabilities and skills

• Leadership experience
• Change Management and Process improvement experience
• Performance Management und Coaching experience