SAP SAP iXp Intern - S/4HANA Cloud Product Support Dalian 

China, Liaoning 

309281723

1. : meet with mentors, make new friends across the globe and create a thriving personal network.
2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
3. Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs, and career development opportunities at your fingertips.

What you'll do:

Among other responsibilities, you should expect to do many of the following:

• Analyze and resolve customer Incidents by means of knowledge databases (SAP Notes service, solved incidents and documentation) and verification of software customizing entries and hardware parameters.
• Report errors and identify possible resolution to development support
• Provide consulting for customers on procedural issues and queries
• Provide Mission Critical Support on weekend and evening shift as scheduled
• Share knowledge within a global team
• Create content for and maintain the technical knowledge databases
• Create check tools and workarounds for customers’ issues
• Create supportability and analysis tools for customer use
  

What you bring:

We're looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

EDUCATION

• Degree in Computer Science, Information Technology, Software Engineering, Business Information Systems, Engineering, Science or a related discipline
  

SKILLS AND COMPETENCIES

Required:

• Proficiency with operating systems (Unix or Microsoft Windows)
• Knowledge of object orientated programming (ABAP, Java, SQL)
• Reasonable knowledge of relational databases (Oracle, MS SQL or SAP® HANA)
• Proficiency with PCs and desktop software
• Excellent customer focus & English communication skills (oral and written)
• Enjoy and derive satisfaction from direct interfacing with customers
• Strong team player who learns and adapts quickly
• Open and professional communication style
• Bias toward action and initiative
• Problem solving and analytical skills
• Systematic, communicative, and creative focus
• Flexible approach to working in teams
• Advanced diagnostic and technical analysis skills
• Ability to assess, plan and troubleshoot while collecting information about the customer issue
• University student that can work 4 to 5 days a week for at least 6 months

WORK EXPERIENCE

• Experience working with customers is a plus
• Previous internship experience would be an asset
• Relevant work experience in an IT related consulting/support/development job

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