Fortinet Technical Account Manager 

India, Karnataka 

309080157

As a Technical Account Manager (TAM), you will:

• A primary point of contact for the dedicated accounts
• Provide technical solutions to address customer issues
• Centrally manage and prioritize customer issues to ensure timely resolution
• Reproduction of customer environments on lab equipment
• Follow-up with R&D departments to resolve product issues
• Responsible for tracking, maintaining and resolving incident reports and customer support requests
• Creation of technical documentation and bulletins to improve internal and external knowledge base
• Update and guide new releases and features to dedicated accounts
• Develop best practice deployment and troubleshooting methodology documentation
• Conduct periodic site visits for the managed accounts.
• Exercise independent judgment in methods, techniques and evaluation criteria for obtaining results.

We Are Looking For:

• At least 8-10 years of experience in a technical support role in a networking/security company
• Strong understanding of data networking protocols, specifically TCP/IP, routing and switching
• Hands-on Experience Security products and technologies such as Firewalls, Endpoint protection, IPSec VPN, Authentication (RADIUS, LDAP, etc), UTM, etc
• Administrator-level working knowledge of Windows, Linux or Unix skills is an advantage
• Good understanding of Web application concepts, security and vulnerabilities
• Strong troubleshooting and problem-solving skills
• Effective oral and written communication skills
• A Bachelor’s degree in Computer Science, Software Engineering or a related field, or an equivalent combination of training and experience is desirable.
• Prefer candidates with CCNA, CCNP, CCIE and/or CISSP certifications
• Experience in system integration and multi-vendor environment
• Experience in programming and scripting that would assist in automating data collection during troubleshooting & daily operation
• Experience in data center deployment
• Experience in wireless access point
• Experience in SQL database