Amazon Data Centre Security Manager ASSET Europe 

Ireland, Dublin 

308802429

As a Security Support Specialist you will be tasked with driving operational security excellence within Data Centres while working with partner teams and leaders. The ideal candidate will manage communications and provide services as required. You will assist with electronic surveillance and access control requests, assisting Data Centre Security Managers streamline efficiency. You will write and implement security process and procedures. Your position will require you to extract metrics and observe improvements by looking at data. The successful candidate must have a proven track record of customer service, possess excellent verbal and written communication skills, and demonstrate good judgment and critical thinking.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilities
-You will manage a chat queue, phone communications, generate and/or manage trouble tickets, handle incoming chats, and provide support to customers.
-Drive security awareness campaigns aimed at enhancing security vigilance and effectiveness
-You will manage workflow ticketing and extraction/development of performance metrics
-Configure physical security devices including cameras, readers, and panels.
-Support daily operational security across a data centre campus
-Distil overarching security strategy into daily tactics to reach management goalsA day in the life
-You will manage a chat queue, phone communications, generate and/or manage trouble tickets, handle incoming chats, and provide support to customers.
-Drive security awareness campaigns aimed at enhancing security vigilance and effectiveness
-Manage workflow ticketing and extraction/development of performance metrics
-Configure physical security devices including cameras, readers, and panels.
-Support daily operational security across a data centre campus
-Distil overarching security strategy into daily tactics to reach management goals
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 1 to 5 years experience in operations room/centre
- Exposure to Physical Security operations.
- Configuration of security devices including cameras readers and panels.

- Experience managing a chat queue and trouble tickets
- An understanding of how to configure physical security devices including cameras, readers, and panels.
- Experience working in a data centre environment
- Experiance in working in a SOC environment
- Certification for Lenel Onguard programming