JPMorgan EMEA Payments Client Service Account Manager - Associate genders 

Germany, Hesse, Frankfurt 

308543828

You are an Client Service Account Manager with strong relationship management experience who will be integral in shaping relationships with key contacts.

Job Responsibilities

• Be responsible for the Client experience across all aspects of their day to day relationship with JPMorgan Payments
• Maintain an accurate and active service temperature check for all Clients within the CSAM’s portfolio as well as identify and remediate service issues that impact the Client
• Understand organizational structure in order to be able to communicate and remediate Client impacting issues promptly and effectively including understanding of the Client’s business to anticipate their servicing needs and provide appropriate support and solutions (become the Client’s champion)
• Assist in developing and executing jointly agreed service plans that focus on process improvements for Clients
• Promote use of our electronic service tools to allow Clients to easily find the payment related information they require
• Analyze the end to end payment process and associated activities in order to identify related efficiencies
• Participate in and support Payments business initiatives that will positively impact the Client experience
• Identify and effectively communicate internally all opportunities for Payments product development
• Develop strong and trusted internal partnerships (e.g. Sales, Operations, Product, other lines of business)
• Identify and escalate potential risk associated with Client activities
• Record all Client interactions using the appropriate business tools and use this data to identify themes, trends and service improvement opportunities

Required qualifications, capabilities and skills

• Strong Customer-facing / relationship management experience in similar area
• Excellent verbal and written communication skills, including executive communication skills
• Ability to develop and mobilize internal network, key stakeholders and associated resources
• Keen interest in the Banking digital technology transformation agenda
• In depth understanding of the importance of our Diversity, Equity and Inclusion philosophy
• Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines
• Ability to work effectively under pressure