IBM DB2 Technical Support Professional 

Poland, Lesser Poland Voivodeship, Krakow 

308354156

During daily work you will:

• Handle cases for world wide, high profile IBMs customers, using Db2 systems such as Db2 EventStore, Db2 Warehouse, DPF/HADR/PureScale clusters, IIAS appliance and Db2 on Cloud
• Identify and resolve questions or problems related to product installation, configuration, utilization, functionality, updates, compatibility performance and availability across multiple platforms and network infrastructures
• Work on cases including cluster system analysis, corruption issues and performance problems
• Explain on testing performed and resulting outcomes
• Perform Db2 source code analysis and deep diagnosis to resolve complex issues while working with development teams in issue resolution and defects identification
• Debug Db2 software with knowledge of C/C++ programming, operating systems, and other relevant technologies.
• Leverage knowledge in concepts like agent systems, distributed systems, concurrent programming, statistical metadata analysis, binary/assembly analysis.

Required Technical and Professional Expertise

• University degree (at least Bachelor) in one of the following discipline or equivalent experience:
  – Engineering (Electrical/Computer Systems/Software Engineering);
  – Science (Computer/Mathematics/Statistics);
  – Information Technology;

Preferred Technical and Professional Expertise

• Ability to prioritise personal workload and multitask as required
• Ability to initiate self-learning of new skills & areas of the database & likewise with the operating systems, programming languages, shell scripts in order to utilise these to assist solving problems
• Positive attitudes and willingness to solve complex problems and embrace change, despite difficulties
• Excellent communication skills both written & verbal