Bachelor's degree in a technical, business, a related field, or equivalent practical experience.
2 years of experience in customer support or client services, including troubleshooting and resolving customer issues.
2 years of experience in managing projects or programs, engaging with external executive stakeholders.
Ability to communicate in English and Arabic fluently, as this is a customer-facing role that requires interaction with local stakeholders.
Preferred qualifications:
Strong ability to troubleshoot technical issues and effectively communicate complex topics.
Strong ability to navigate ambiguity and manage competing priorities in a fast-paced environment.
Demonstrated ability to manage multiple, time-sensitive projects while working independently to drive projects to completion with minimal guidance and high attention to detail.
Demonstrated record of being proactive, making constructive suggestions, and coming up with innovative ways to scale initiatives.
Ability to communicate in French fluently in order to work with partners in Africa.