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Red hat Associate Customer Support Specialist - Technical China 308209402
Multilinguals are a plus: in Japanese, Mandarin or Cantonese.
In this role, you will deliver outstanding service to global enterprise customers while building their trust and promoting customer loyalty. You'll ensure that customers have access to entitlement (or subscription) information, manage entitlements within customer accounts, and provide basic technical assistance.
You will be taking initial customer calls and answering general questions regarding company products and services. You will refer callers to appropriate resources including inbound sales, billing, technical support, etc and Follow-ups to customer inquiries regarding orders and may determine caller eligibility for technical support and transfers calls to technical support queues or create technical cases.
What you will do
Taking customer calls and answering general questions via emails regarding company products and services.
Communication with Red Hat customers regarding technical support
Support Red Hat enterprise customers across the globe
Diagnosis, troubleshooting, resolution, and/or escalation of issues
Working as a collaborative team member, who puts the customer first and is keen to proactively find solutions
Researching customer issues, and recording information in our knowledge base for future use
A commitment to learning and professional development, which is likely to include studying for Red Hat certifications (e.g. RHCSA, RHCE) in your own time
What you will bring
Experience in Help desk, call center, gained either through relevant education or work experience
Exceptional customer service skills, with experience working in a customer facing environment
A passion for problem solving and investigation, coupled with the ability to critically analyze complex issues
Organizational skill in prioritization and work under pressure, Time management
Strong verbal, aural and written communications skills
Business level of Korean and Japanese proficiency
Some experience using Linux is an advantage
Career focused
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