Tesla AV Events Support Technician m/w/d – Gigafactory Berlin-Brandenburg 

Germany, Brandenburg 

308176554

• Execute and support on all major AV integration projects, providing event support and set-up in coordination with entire AV Team
• Participate in architecture discussions and planning with IT and Facilities teams
• Provide customer input represented in both technical and business terms with descriptive requirements to ensure the value of the project is realised
• Give troubleshooting in crisis situations for users and develop and implement hardware and software integrations to streamline support
• Provide backup support services in the absence of other AV Support Technicians
• Create end user and internal AV team documentation and work closely with IT and AV Engineers to ensure new office build handoffs are thorough and complete
• Have basic network understanding including TCP/IP, UDP, IP schemas and keep photo database and event coverage archives

• Ideally 3+ years’ experience in IT or Facilities focused projects or equivalent with an emphasis on Microsoft Teams/Microsoft Office experience being preferred
• Strong knowledge of AV system support including operation, installation, and configuration of projectors, amplifiers, AV matrix routers, control systems and touch panels
• Experience installing and configuring computer systems in a networked computing environment, and in applying diagnostic techniques for problem troubleshooting
• Ability to independently plan and organize work, manage priorities, and utilise available resources to complete quality work within time constraints
• Live event experience/related technical certifications/Systems Administration would be a plus
• Ability to multi-task, prioritize and work in an extremely fast-paced environment.
• Happy to travel and attend events globally as needed, and holding a valid driving license

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