Microsoft Customer Success Account Management Full-Time 

United States 

306169658

By applying to this position, you will be considered to work from a location in Pacific Standard Time (PDT) zone.

Required Qualifications

• Master of Business Administration (MBA) degree (or currently pursuing).
• 2+ years work in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience.
  • OR equivalent experience.

Preferred Qualifications

• 1+ year(s) relevant work experience within customer industry.
• Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
• Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:Microsoft will accept applications for the role until January 24, 2025.

• Build engagement models with customers, partners, and internal stakeholders.
• Manage relationships with key customer stakeholders and technical professionals.
• Identify and influence key customer technical and business stakeholders.
• Gather information on business and IT objectives to map customer priorities to solutions.
• Align Microsoft solutions (e.g., Azure, Modern Work, Dynamics) to customer needs.
• Initiate conversations to connect customer objectives with Microsoft portfolio.
• Support account team planning and promote business and technical needs for change.
• Deliver program planning and customer-facing reviews.
• Identify and address blockers to consumption through data analysis and feedback.
• Track adoption and usage of Microsoft products and services, and take action to drive usage.