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Wells Fargo Customer Service Manager - Account Originations Philippines, Caloocan 305966415
What will you do:
Manage and develop a team of Banking Coordinators who provide low to moderately complex customer support and engage key stakeholders and business partners associated with customer service
Make decisions and resolve issues regarding escalated customer inquiries to meet business objectives
Interpret and develop standards and goals for customer service
Collaborate and consult with more experienced management, internal partners, relationship managers, and colleagues to ensure customer satisfaction
May interact directly with external customers
Manage allocation of people and financial resources for customer service
Mentor and guide talent development of direct reports and assist in hiring talent
Required Qualifications:
4+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years of leadership experience
Desired Skills
Strong people management experience in customer service operations
Experience in money movement and new account opening
Strong time management and organizational skills
Effective oral and written communication
Job Expectations
Amenable to observe a night shift schedule, and work onsite (Five NEO, Taguig)
Wells Fargo Recruitment and Hiring Requirements:
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
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