Citi Group Director- USPB Wealth Controls Testing & Monitoring Execution Lead 

India, Tamil Nadu, Chennai 

304463235

The Central Monitoring & Testing Utility (CMTU) has been established by the Central Control Capabilities function within the Controls organization. Its mandate is twofold: to assess adequacy and effectiveness of controls for the enterprise.

The CMTU comprises of three functions: (1) Assessment & Monitoring,(2) Central Execution, and (3) Strategy, Governance & Automation.

The Assessment & Monitoring Leads are responsible for assessing the design of controls and for designing the M&T solutions required to assess whether the controls have been effectively executed. When potential control execution failures are observed through the execution of the M&T solutions, the Assessment & Monitoring Leads engage with the relevant Process / Global AU Owners, and Control Heads to confirm the failures and provide advice on remediation plans. The Assessment & Monitoring Lead for USPB, Wealth, and Common Controls is also responsible for executing Call Listening controls for USPB.

The Lead manages multiple teams through other managers. The role requires excellent communication skills and executive presence in order to influence a wide range of audiences, including senior leadership and external regulators. It involves the development and deployment of strategic plans, as well as continuous execution of critical activities and ongoing enhancements of effectiveness and efficiency.

The Lead has accountability, including management of people, budget and planning; and make some independent decisions on issues/activities that have critical impact on the processes/function, and for the rest, will align with the Global Assessment & Monitoring lead and the head of CTE. The primary responsibilities include:

• Lead Work Intake for USPB & Wealth Controls Testing & Monitoring activities from a diverse group of stakeholders including key partners within the onshore Assessment and Monitoring function.
• Assist in the lead of governance and the facilitation of the execution of the Manager Control Assessment(MCA, i.e.. Risk& Control Self-Assessment) as required by the MCA Standard including the assessment and appropriate approval of risk associated with business changes.

• Motivate and manage large teams in the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy and Control Inventory.

• Perform a detailed analysis on the identification of issue root cause, partnering with control and process owners to recommendations holistic corrective actions and improvements, provide check and challenge to ensure appropriate escalation in according with Issue Management and Escalation Policies

• Contribute to the Lessons Learned Policy, including monitoring of control breachesand disseminationand learnings across other business units for process improvement to limit the occurrence of similar future events and where similar risk exposure might exist

• Participate in the review and challenge process, on the effective design and management of controls to mitigate risks as required by the Control Standards, including implementation and operation, conducting the control monitoring, handling deficiencies, and escalating issuesfor resolution

• Oversee the timeliness, accuracy and completeness of the MCA through controls prior to the execution of a process (QC). Support with adherence to the MCA Standard through controls after the execution of a process (QA)

• Actively deals with Operational and Compliance Risk in accordance with established Policy requirements. Perform detailed analysis to identify, assess, escalate, and manage risk exposures across Risk Categories (Operational Compliance, Strategic, Reputational, etc), including material, emerging and concentration risks in accordance with enterprise Policies and the establishment of Key Indicators to monitor risk exposures.Support Risk Appetite and monitor / assess exposures against this in accordance with enterprise requirements (if applicable)

• Support with the process to identify, assess, record and response to Operational and Compliance Risk events, ensuring these are captured accurately, timely and in accordance withrequirements.

• Proactivelyensure that adequate governance and training are in place to support management of Risk profiles. Deal with the risks associated with New Activities and changes to the Business, ensuring these are well understood and adequately controlled (if applicable)

• Support with risk and control assessments or coordination for programs within various risk stripes and ensure sufficient subject matter expertise exists to enable management of these risks within the Business (e.g. third party, fraud, sanctions etc) (if applicable)

• May be responsible to ensure that risk and control responsibilities and accountabilities are embedded within Central Testing Utility, including providing training and leading by example

• Support with standards and procedures that conform to enterprise requirements and support sound operational and compliance risk management

• Apply knowledge of the business, products or services to identify and implement control points and processes throughout the

• assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency

• Manage a combination of both third party resources (& relationships) as well as Citi full time staff.

• Lead development of materials for periodic project / program management updates

• Develop and track relevant KPI/KRIs for teams within CTE and partner with them to improve adherence to the established metrics

• Support collating relevant updates for Monthly Business Reviews, Risk & Control governance committees and other forums.

• Communicate to staff & management on initiatives, timelines, statuses and challenges including through use of heat maps, program status dashboards, Senior Management packages

• Be a thought leader and work with partner teams, technology and CTE functions leads in identifying opportunities for automation, enable the dialogue, prioritization and oversee the execution of automation and ensure appropriate ROI is achieved.

Qualifications and Competencies:

• 20+ years of experience leading strategy, governance, transformation or relevant roles in financial services (preferably experienced in Personal Banking and Wealth Management functions)
• In-depth knowledge of the operational & compliance risk management framework (Manager’s Control Assessment) and experience in design and/or assessment of controls.
• Strong analytical skills; ability to ask insightful questions, break down challenges into workable components, and draw meaningful conclusions.
• Understanding of Citi’s businesses and products and their risk profiles across multiple geographies is a plus
• Strong written and verbal communication skills needed for influencing senior management decisions

• Capable of providing leadership in optimization and efficiencies in control practices for the business as well as the resolution of cross business issues
• Ability to connect the dots and draw up big picture
• Well versed in developing new ideas and improving current processes and proactively engages business and functional managers to mitigate risks
• Requires an ability to challenge existing conventions and make recommendation for risk remediation.
• Able to identify trends and themes from high volume information sources and synthesize reports for easy consumption of senior business managers
• Skilled at building partnerships across functions and regions; collaborates well with others with experience working in cross-cultural global teams
• Ability to lead planning, directing and coordination of day-to-day activities to deliver key project(s), with management of critical path.

• Ability to influence seniors and stakeholders outside of your span of control
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
• Use communication and diplomacy to guide and influence others, in particular colleagues in other areas.

• Bachelor's/Universitydegree is required; Master's degree is preferred.

Time Type:

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