Microsoft Service Engineer - CTJ Poly 

Taiwan, Taoyuan City 

303949469

As a, you will have the opportunity to work with engineers who enable a broad set of Azure services to be consumed by internal and external customers in highly secured and regulated industries. The systems, software, and/or processes you build and manage will be required to meet the security policy and assurance requirements of both public and private sector customers.

Required/Minimum Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 2+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls
  • OR equivalent experience.

Other Requirements

Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• The successful candidate must have an active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate U.S. Government clearance and/or customer screening requirements may result in employment action up to and including termination.
• Clearance Verification : This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.
• Microsoft Cloud Background Check : This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• Citizenship & Citizenship Verification:This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions whererequiredorpermittedby applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance

Preferred/Additional Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 5+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls
  • OR Master's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 3+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls
  • OR equivalent experience.

• • 1+ year(s) technical experience working with large-scale cloud or distributed systems.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Microsoft will accept applications for the role until May 26, 2025.

Technical Knowledge and Expertise

• Contributes to service design by identifying and recommending optimal configurations of technology components with awareness of cost management, and service health, security, resiliency and reliability, while taking into account scalability of services.Demonstratesexpertisein service and/or system design, interactions between technology layers and components, functions of infrastructure, and dependencies at scale. Adjusts configurations and defines infrastructures to improve the availability, reliability, efficiency, observability, and/or performance of supported products and services, with minimal guidance from other engineers. Activelyparticipatesin collaborative reviews with the engineering teams that develop and/or manage services and other stakeholders, and shares learnings and recommendations across engineering teams and other stakeholders working on related services within their organization. Contributes to designing a service/system in a manner thatallowfor robust and scalable measurement of quantifiable metrics for assessing health, quality, and functionality.
• Stays current in knowledge andexpertiseas technology landscape evolves. Contributes to the adoption ofnew solutions. Proactively seeks opportunities to learn and receive feedback.

Operational Excellence

• Quantifies and ensures the health and compliance of a service according to Engineering and industry standards with minimal guidance.
• Leverages technicalexpertise, judgment, and decision making to coordinate multiple work streams and resources in crisis situations to drive mitigation plan and resolve, reduce, or mitigate the impact of a crisis by engaging necessary teams and escalating to appropriate stakeholders. Conducts root cause analyses based on incidences/crises andparticipatesin post-incident reviews with minimal supervision for the purposes of leading continuous improvement. Applies diagnosticexpertise. Provides guidance to other engineers working to mitigate and resolve issues. Communicates customer impact and other relevant information with key stakeholders, leadership, and customers. Develops projects and programs to improve crisis response by creating standard practices (e.g., processes, standard operating procedures) for consistent response across engineering teams. Fosters increased service stability. Reduces future noise byparticipatingin optimization of telemetry andalarming.
• Monitors andtakes actionon telemetry data and performs analyses toidentifypatterns that reveal errors and unexpected problems that are affecting the system's availability, reliability, performance, and/or efficiency, with minimal guidance. Develops scripting and/or automation used in monitoring based on observations and experience.
• Responds to incidents during regular on-call rotations byidentifyingthe level of impact, troubleshooting incidents, and deployingappropriate fixesto resolve root cause(s). Alerts product teams and owners to major customerimpactingincidents and escalates resolution of complex and highly impactful incidents affecting multiple components or features to other engineers or engineering teams as needed. Shares details related to incidents and their resolution through postmortem reports and during regular review meetings.
• Learns and adheres to prescriptive guidance for security, privacy, and compliance standards in alignment with direction from the business and technical experts. Works with security, privacy, and compliance teams toidentifyand address issues relevant to their services and resolve them within the service level agreement (SLA) with minimal guidance.

• an appropriate levelof detail for their audience. Proactively manages dependencies for their work with others. Develops and leverages information and knowledge base (e.g.,customer, product, industry, troubleshooting guides) to contribute to conversations within their team with minimal supervision.
• Shares insights and best practices that can be applied to improve development and operations of the system, service, platform, or product components and features byparticipating

Specialty Responsibilities

• security issues and recommends potential mitigation strategies to address underlying causes.Develops security guidance and models to address issues and to contribute to the definition of best practices.Suggests and drivesappropriate guidance, models, response, and remediation for issues.Troubleshoots system issues and partners with engineering teams to conduct root cause analyses.Communicates and drives adherence to security policies andprocedures.

• Embody our