Microsoft Technical Support Engineer 

Taiwan, Taoyuan City 

303756403

Required Qualifications:
• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience

Language Qualification
Mandarin Language: fluent in reading, writing and speaking.
English Language: confident in reading, writing and speaking.

Technical Requirement:
•  Solid Computer science background is must
•  A superior knowledge and demonstrated technical proficiency in Microsoft .NET framework, SQL server, Microsoft Internet Information Services (IIS).
•  Good general networking knowledge including DNS, TCP/IP, Sub-netting.
•  Experience of using support tools such as Fiddler, HTTPWatch, NetMon, IE Developer Tools.
•  Functional knowledge of using PowerShell, ability to write complex PowerShell scripts.
•  Understanding of SharePoint development methodologies, C#, Sandbox solutions.
•  Experience of Web standards and technologies, e.g. HTTP, JavaScript, CSS, XML.
•  Strong knowledge of SharePoint Server 2010, 2013, 2016 and Office 365/SharePoint Online is preferred.

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.