Amazon Active Directory & Exchange Systems Engineer Managed Operations 

Germany, Berlin 

303426648

Key job responsibilities
Your responsibilities will encompass overseeing the launch of the ESC in 2025, working closely with global AWS teams, and influencing the evolution of AWS services and technology, particularly in the areas of Directory Services and Exchange. This is a hands-on position where a typical day involves maintaining and enhancing existing services, including Windows build/deployment capabilities, application packaging/deployment, and resolving break/fix scenarios. You will collaborate with technology leaders, contribute to the enhancement of day-to-day operations, and ensure improvements in availability, reliability, latency, performance, and efficiency of the ESC, with a focus on identity management and Exchange. You will be required to occasionally participate in "on-call" rotations to resolve incidents occurring out-of-hours.
A day in the life
You’ll spend a majority of your time operating and improving one of the largest software systems, including Windows build / deployment capabilities. Over the course of a week, you will review the operational health of the services in your team’s care, and as soon as you figure out why there was an anomaly, you write up an actionable bug report. As a responsible engineer, you’ve learned never to make changes to production systems without a plan, so you reviewed then executed changes following a change management process to one of the production systems in your care. Later in the week, you help to resolve your team’s backlog of operational issues. You round off the week by writing a script which helps get to root cause faster of a hard problem that you diagnosed earlier.Eligibility requirements* Fluency in written and spoken English is required
* Successful applicants must have the legal right to work in Germany
* Amazon will provide relocation support for successful applicants relocating within the European Union
* This position involves On-call responsibility.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

* 9+ years supporting Windows family of operating systems to include 4 of the following 8 core competencies: AD, Exchange, DHCP, Email workflow, SCCM, SCOM, Win OS, DNS, and disaster recovery/business continuity
* Proficient in leading and driving operational best practices, including creation, revision, and improvement of standard operational procedures (SOPs)
* Strong scripting experience in Bash, Python, or PowerShell, particularly for automation of Active Directory and Exchange tasks
* Expertise in directory schema design, data integration, identity and access management, directory services, and LDAP systems
* Demonstrated proficiency in system monitoring, troubleshooting, and anticipating problems that affect the performance, reliability, and availability of software systems

* Experience working cross-organizationally and leading strategic team efforts requiring work from multiple team members
* Experience performance tuning software applications and optimizing fleet utilization, including for Active Directory Services and Exchange environments
* Experience with Infrastructure as Code, (such as CDK, CloudFormation, Puppet, Chef, Ansible, or similar)
* Experience with network and federated authentication protocols like Kerberos, NTLM, OIDC, & SAML
* Experience implementing and maintaining backup strategies and disaster recovery procedures for Active Directory and Exchange
* Demonstrable track record dealing w/ ambiguity, prioritizing needs, and delivering measurable results.
* Clear verbal and written communication skills necessary to create and collaborate with others with regard to technical documentation such as: Standard Operating Procedures, Run-books, Job Sheets