PayPal Manager Technical Account Management 

France, Auvergne-Rhône-Alpes 

30230714

You’ll join our Global Partner Technical Account Management team and work alongside peers in Global Technical Support, Partner Servicing, Sales, and Partner Integrations.As the key technical adviser for your merchants, you’ll build strong relationships with stakeholders across multiple levels of their business.You’ll also collaborate with global SRE (Site Reliability Engineering), Product, and Engineering teams to advocate on your merchants’ behalf to improve products, systems, and processes.

Your day-to-day:

After onboarding with your new-hire buddy, on a day-to-day basis you’ll:

• Diagnose issues with APIs, SDKs, payment flows, and latency, and communicate these to merchants and internal stakeholders.
• Consult with merchants and internal teams on customer experience improvements and best practices.
• Build strong relationships to help merchants be successful now and into the future.
• Learn new skills, technologies, and tools to grow personally and professionally.

Minimum Qualifications:

• Minimum of 8 years of relevant work experience and a Bachelor's degree or equivalent experience.
• Confident communicator – equally comfortable speaking to a merchant CEO (Chief Executive Officer), CTO (Chief Technology Officer), or development team.
• Working knowledge of web technologies including JavaScript, HTTP, HTML, JSON, etc.
• Troubleshooting experience with API calls (SOAP, REST, GraphQL) needed.
• Understanding of basic SQL Commands.
• Solid Understanding of Networking (Firewalls, Proxy, HTTP Errors, TCP/IP protocol, etc).

Preferred Qualification:

• Experience in Solution Engineering or Technical Management preferred.
• Hands-on experience in one or more programming languages.
• Experience working with a Microservice Architecture.

Our Benefits:

Any general requests for consideration of your skills, please