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BMC Customer Support Specialist 
India, Karnataka 
302105067

12.09.2024

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Description and Requirements

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As a Technical Support Analyst, you will help drive our long-term go to market offering by helping our customers leverage their world-class technology and partnership with BMC so that they realize the full value of their investments.

Here is how, through this exciting role, you will contribute to BMC's and your own success:

  • Respond to and resolve all customer inquiries (via phone, e-mail, Team, Zoom). Communicate in a courteous and professional manner that inspires confidence in your ability to troubleshoot and resolve issues
  • Act as a knowledge champion helping improve the quality of the Knowledge Base.
  • Utilize the internal BMC systems during the technical support process and find new, innovative ways to make the process more efficient.
  • Act as a resource of knowledge in your area(s) of expertise, whether it is a BMC Module, solution knowledge, or other experience.
  • Positively impacting high-value account(s) / customers through working on critical issues.
  • Identifies areas of business improvements and thus solving them with minimum direction
  • Shares knowledge as a process, mentors team members, and invests time in helping the whole team perform better
To ensure you’re set up for success, you will bring the following skillset & experience:
  • Bachelor’s Degree (BE/B.Tech/BCA/MCA/B.Sc) with 6-10 years of hands-on experience in IT. Minimum of 5+ years working directly in a Technical Support Role.
  • Mandatory skills require - Unix/Linux System/security, Provisioning, Patching, LDAP, User Management, Volume Management
  • Intermediate Networking Concept, Shell Scripting.
Desired Skillset
  • Working knowledge (hands-on experience) of BMC Products - TrueSight Server Automation (TSSA) and TrueSight Orchestration (TSO)
  • Database (Basics of SQL, DB-log analysis, system activity report, etc.)
  • Windows Administration
  • Virtualization (VM Hypervisors, template-based provisioning, VM administration)
  • Hands-on experience in troubleshooting operating systems.
  • Excellent Communication skills

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