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Playtika Customer Support Lead - Temporary Position Israel 301331603
31.03.2025
Responsibilities:
- Oversee the Knowledge Specialists quality of reviews, upon KPIs. Verify the documentation and follow-up of these reviews, for improvement purposes, by establishing a work plan around the tracking of the reviews
- Train the KBSs on every new feature and special promotion in the game and serve as the business focal point for the CS team
- Optimize working processes by getting to know the different used platforms and gathering the CS team requirements on a regular basis
- Integrate new CS capabilities and serve as a focal point for our technological department
- Creating daily and ongoing reports that reflects the CS trends
- Experience in customer service – a MUST
- Working with CRM and back-office systems – a MUST
- Good interpersonal skills and the ability to work with cross interfaces
- Implementation of new systems – a PLUS
- Autonomous and self-managed person
- Strong analytical and problem-solving abilities.
- Ability to work in a fast-paced and dynamic environment.
- Knowledge in Service-Now – advantage
- English – Native level (both written and spoken
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