Capital One Senior Manager- Machine Learning Engineering 

India, Karnataka, Bengaluru 

300556920

• Pricing, policies, and strategic intent for small business deposits products

• Marketing and servicing campaign execution

• Managing small business customer experiences within live agent channels (contact center, branches, Capital One cafes)

The ideal candidate will possess strong communication skills that can flex to different audiences, strong attention to detail to ensure accuracy, and a deep sense of urgency to own and complete deliverables on-time. Prior experience within bank deposits or marketing organizations are a plus to accelerate the understanding of our business.

General Responsibilities:

• Develop and maintain Process Management artifacts (e.g., process maps, FMEA, SIPOC)

• Drive on-time delivery of internal compliance and governance deliverables (e.g., Business Continuity Plans, Standard Operating Procedures, controls testing)

• Design and executes strategies and process improvements to help the team increase quality of delivery and consistency in key processes

• Leverage influence and problem solving skills to ensure processes are designed according to intent while mitigating risk

• Provide subject matter expertise on processes when representing the department in projects and other meetings

• Build relationships and collaborate with key stakeholders to ensure delivery of commitments

• Demonstrate a proven track record of excellent process management and change delivery

• Showcase the ability to quickly put structure in place to manage team responsibilities in a dynamic and complex environment

• Exhibit excellent communication and partnership skills, interacting and communicating with key stakeholders at all levels across the company to manage the business effectively

• Provide subject matter expertise on processes when representing the department in projects and other meetings

Basic Qualifications:

• At least 2 years of experience in Process Management

• At least 2 years of experience in Project Management

Preferred Qualifications:

• Bachelor’s Degree

• Lean certification, Six Sigma certification, or Business Process Management (BPM) certification

• At least 5 years of experience in Process Management

• At least 5 years of experience in Project Management

• Prior experience in a bank deposits or marketing organization
  

This role is hybrid meaning associates spend 3 days per week in-person at one of our offices listed on this job posting. Fridays are enterprise- wide virtual work days. Monday, Tuesday, Wednesday and Thursday are in-person days for associates to spend time together working in our beautifully-designed team areas.