Palo Alto Sr Technical Support Engineer Platinum 

India, Karnataka, Bengaluru 

299308001

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Providing advanced operations and engineering support for critical systems and services, including application and security infrastructure on-prem and in the cloud
• Responsible for assessing and reviewing the security and cloud infrastructure on IT and production environment
• Coordinates with various teams to ensure appliances and services are configured with the correct posture to support business requirements
• In-depth knowledge of designing and implementing a Zero-Trust Network Architecture, including segmentation
• Continuous monitoring and improvement on the IT Support and accelerate scalability, reliability, and performance improvement in the product infrastructure
• Assist in maintaining strong oversight with cloud computing solutions to safeguard against undue risk presented by external entities
• Engage the community across multiple channels, looking to share, educate, and inspire - In particular, manage the strategic relationship with key security vendors in the Identity space
• Develop automation using SOAR tool on tasks that could be automated to improve efficiency of the team
• Work with different teams in unison outside the Security Fusion Center such as Vulnerability Mgmt, Network Teams, OS teams, Pen testing
• Understand urgency and security risk and respond to critical vulnerabilities and data exposures
• Perform traffic and port scans during an incident investigation

Your Experience

• 5+ years of experience in core firewall technologies - Must have a working knowledge of Palo Alto NGFW
• 5+ years of experience with cloud service provider eco-system e.g. GCP/AWS/MS Azure
• Experience in designing, building, and maintaining scalable cloud infrastructure and applications
• Working knowledge of IP Networking, Routing, Switching, VPNs, DNS, and load balancing
• Proficiency in virtualization technologies, particularly VMware, and experience with securing virtualized environments
• Experience in deploying secure wireless infrastructure in the enterprise environment
• In-depth knowledge and experience in WiFi security standards, protocols, and solutions
• Working knowledge of Networking dynamic routing protocols e.g. BGP, OSPF
• 2+ years of Experience with REST API, Automation, and Integration using Python, Go
• Ability to assess networking security policies within multiple firewalls
• Working knowledge of microservices technology and experience with CI/CD tools - Jenkins, Gitlab, Chef, and Puppet is a plus
• "Self-starter" attitude and ability to troubleshoot independently
• Handle and respond to all cloud security incidents reported via ticketing platforms (AWS, Azure, Google)
• Strong understanding of certificate management, PKI infrastructure, and associated technologies, including experience with digital certificates, key management, and secure communication protocols

Education

• Bachelor's degree from four-year college or university or equivalent training, education, and experience in information / cyber security, computer systems, IT, etc. or equivalent military experience required
• CISSP, AWS , GCP certifications preferred
• PCNSE certification is a plus

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $123000 - $200000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.