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Responsibilities:
· Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in data centers
· Operate independently with limited direct management
· Assist in the design and build out of new facilities
· Act as an escalation point for all facilities-related issues within the data center region and work OT hours as needed to support site stability
· Perform root cause analysis of equipment failures
· Troubleshoot and report of facility and data sever-level events within internal SLA
· Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams
· Provide training and guidance to Engineering Operations Technicians and assisting in recruiting efforts for the same
· Ensure all safety procedures are adhered to by vendor and Amazon staff
· Utilize internal Change Management Systems to manage building workflows
· MV/LV Isolation to facilitate MV maintenance
· Provide metric availability reporting on a weekly basis
· Communicate complex technical information to a non-technical audienceCompetencies:· Ability to solve problems at their root, stepping back to understand the broader context.
· Aptitude for troubleshooting and problem solving.
· Ability to maintain SLAs through the implementation of proactive issue detection and immediate response.
· Proven experience of reading SLDs and control schematics.
· Ability to follow support procedures, system documentation, and issue tracking entries into a trouble ticket system.
· Shows good judgment and instincts in decision making.
· Ability to prioritize in complex, fast-paced environment.
· Ability to demonstrate their ability to take ownership of technical issues brought to them by their customer base
· Level 7 Bachelor’s degree in Electrical / Mechanical Engineering or equivalent depending on where you received your qualification. · Min 5 years relevant industry related experience. · Demonstrate key electrical and mechanical competencies and theory. · Know and apply safe electrical practice according to guidelines set by relevant electrical safety supervisory bodies. · Have a strong working knowledge and experience of the purpose and infrastructure of a Data Center. In-depth knowledge of UPS, backup generator systems and generic mechanical-room infrastructure such as chillers, Cooler Units, and fan controls · Fundamental knowledge of network design and layout (copper / fibre) as well as low / high voltage (copper/ fibre) cabling, BMS Systems, Monitoring and alarming systems · Competent in use of basic IT programs such as MS Word/Excel or similar. Full EU driving license.
· 3+ years of experience in operations and on-call support for Data Center facilities or Mission Critical Plants/Production facilities
· An undergraduate degree in a technical field (EE, MechE, IndustrialE);
· Project Management experiencePhysical Requirements:
· Work at heights and from ladders.
· Perform physical tasks
· Work in a noisy environment with ear protection
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We value your passion to discover, invent, simplify and build.
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